# default > default knowledge base – help articles and documentation. ## discounts & promotions - [do you offer price matching?](https://help.makesy.com/en_us/do-you-offer-price-matching-ryedKdMJi.md): Yes! You have 7 days from the date your order was placed to request the sale price difference. Kindly note, the difference will be issued in the form of a gi... - [can I use more than one discount at a time?](https://help.makesy.com/en_us/can-i-use-more-than-once-discount-at-a-time-HkMWt_fkj.md): Yes perk points and discount codes can be combined at checkout - [what are sale promotion terms & conditions?](https://help.makesy.com/en_us/what-are-sale-promotion-terms-conditions-HJPG1BwXWx.md): Makesy sales not valid with any other promotions offers or custom orders Offer valid while supplies last and are subject to change at any time with or withou ## shipping & lead times - [lead times](https://help.makesy.com/en_us/lead-time-rysrn7Sdc.md): It’ll take us about 3-7 business days to thoughtfully package your order and ship it from our warehouse. Once your order has been shipped we will email... - [can I rush my order?](https://help.makesy.com/en_us/can-i-rush-my-order-rylAw_P59.md): We offer sameday processing at checkout for an additional fee If your order qualifies and is placed before 12pm PST wersquoll have it packaged labeled - [do you offer free shipping?](https://help.makesy.com/en_us/how-do-i-qualify-for-free-shipping-HJx3GiYIq.md): We offer free shipping on all continental USA orders of $99 or more only. Kindly note the order must be over $99 after any promotions/ perks have been applie... - [where are my items shipping from?](https://help.makesy.com/en_us/where-are-my-items-shipping-from-B1h37jK8c.md): We are now shipping from two locations! Orders may ship in separate packages from our IL and CA locations. - [do you offer in person pick up?](https://help.makesy.com/en_us/do-you-offer-in-person-pick-up-rkjipkjI5.md): Yes, we do! At checkout you would choose “in person pick up” as your method of shipment. Once your order is ready you will receive an email from ... - [what shipping methods ship with expedited order processing?](https://help.makesy.com/en_us/what-shipping-methods-ship-with-expedited-order-processing-rkxvQsY89.md): We are no longer offering expedited order processing for specific shipping methods. All shipping methods, regardless of being expedited, will process in 3-7 ... - [when will my order ship?](https://help.makesy.com/en_us/what-are-your-order-lead-times-BJoDfjtI9.md): Once your order is placed we will send you an order confirmation email, if you didn’t receive one please reach out to our cx team for assistance. From ... - [why hasn't my package moved?](https://help.makesy.com/en_us/why-hasn-t-my-package-moved-Bk_YmjY89.md): Please note that FedEx and USPS do NOT scan in packages at our facility. They pick them up in large trailers and on pallets and scan them at their hubs. If t... - [why does my package say it has shipped but hasn't left the warehouse?](https://help.makesy.com/en_us/why-does-my-package-say-it-has-shipped-but-hasn-t-left-the-warehouse-BkN07oFLq.md): Your tracking information is created when your label has been generated. Once a label has been generated, it can take up to 24 hours for the tracking data to... - [what should I do if my package says delivered, but I have not received it?](https://help.makesy.com/en_us/what-should-i-do-if-my-package-says-delivered-but-i-have-not-received-it-rkFAMiFU9.md): We know how important your order is to you which is why Makesy provides complete tracking information. However from time to time couriers may prematurely mar... - [where is my package?](https://help.makesy.com/en_us/where-is-my-package-BkSkEsYU5.md): After your order has been placed, you can expect ready-made wicks and all other supplies to ship within 3-7 business days. Custom Wicks can take from 1-3 wee... - [do you ship Internationally?](https://help.makesy.com/en_us/do-you-ship-internationally-HyE2EjYU5.md): Yes, we do! However, the shipping cost depends on the area, and some remote locations will require additional fees due to the distance and the lack o... - [if I am an International customer, am I responsible to pay for duties and customs fees?](https://help.makesy.com/en_us/if-i-am-an-international-customer-am-i-responsible-to-pay-for-duties-and-customs-fees-ryoCNot85.md): Yes. The payment of duties or customs fees is the responsibility of the consumer and will not be compensated through makesy. Please be mindful of any customs... - [where can I find updates on my order?](https://help.makesy.com/en_us/where-can-i-find-updates-on-my-order-r1WIfsKIc.md): To find updates on your order visit our Order Status Menu . - [why did I get charged tax on my order?](https://help.makesy.com/en_us/why-did-i-get-charged-tax-on-my-order-SkBWXiK85.md): Taxes are charged by the state for which you are delivering to. Tax rates vary from state to state. If you have a reseller certificate, please submit that to... - [do you refund shipping fees?](https://help.makesy.com/en_us/do-you-refund-shipping-fees-r1kZywHuc.md): Shipping and handling fees are not refundable. This includes undeliverable, refused, missing and stolen shipments. We highly recommend purchasing Route packa... - [how do I contact Customer Service?](https://help.makesy.com/en_us/how-do-i-contact-customer-service-SkC4Qit85.md): You can contact us by submitting an inquiry HERE or via Live Chat Monday-Sunday from 6 am - 5 pm PST. If you contact us outside of operating ho... - [do you ship freight?](https://help.makesy.com/en_us/do-you-ship-freight-SkKoZBl69.md): Yup! If your order is over 200lb + it will ship on a pallet via freight. If you are unsure whether your order classifies as a freight shipment, please reach ... - [what shipping carriers do you use?](https://help.makesy.com/en_us/what-shipping-carriers-do-you-use-Bk0QSiF85.md): We use all major carriers, and local courier partners. You ll be asked to select a delivery method during checkout. - [How do I cancel my order?](https://help.makesy.com/en_us/can-i-cancel-my-order-B1NX8V4is.md): Once your order has entered our shi - [what should I do if my package says delivered, but I have not received it?](https://help.makesy.com/en_us/what-should-i-do-if-my-package-says-delivered-but-i-have-not-received-it-SkNm8sY8q.md): If your package is delivered and you are unable to locate it, please contact your family members and neighbors first as they often end up in familiar hands. ... - [Makesy is moving to Texas, what do I need to know?](https://help.makesy.com/en_us/makesy-is-moving-to-texas-what-do-i-need-to-know-ryUEsGVpJl.md): Makesy is relocating to Texas The last day for local order pickup in Irvine CA is April 7 2025 All orders must be picked up by April 14 2025 after ## will call pickup - [do you offer in person pick up?](https://help.makesy.com/en_us/do-you-offer-in-person-pick-up-rkjipkjI5.md): Yes, we do! At checkout you would choose “in person pick up” as your method of shipment. Once your order is ready you will receive an email from ... - [are you open on the weekends?](https://help.makesy.com/en_us/are-you-open-on-the-weekends-ByLyRApo5.md): pick up is not currently available on saturday or sunday. - [Makesy is moving to Texas, what do I need to know?](https://help.makesy.com/en_us/makesy-is-moving-to-texas-what-do-i-need-to-know-ryUEsGVpJl.md): Makesy is relocating to Texas The last day for local order pickup in Irvine CA is April 7 2025 All orders must be picked up by April 14 2025 after ## returns - [do you accept returns?](https://help.makesy.com/en_us/do-you-accept-returns-H12NgDBuc.md): Yes on certain items please see below You have 30 days from the date your order was received to request a return approval and RMA number from customer se - [which courier should I send my return back with?](https://help.makesy.com/en_us/which-courier-should-i-send-my-return-back-with-HkMTXDSuc.md): That’s totally up to you! We always suggest you use a courier that is most convenient and cost effective to you ;) - [do you cover return shipping charges?](https://help.makesy.com/en_us/do-you-cover-return-shipping-charges-HkvtGvHd9.md): All return shipping charges are the customerrsquos responsibility and will not be included in the refund total We strongly suggest NOT using USPS as - [do you allow cash refunds?](https://help.makesy.com/en_us/do-you-allow-cash-refunds-BkkZfwHdc.md): Refunds for returned items are issued in the form of a gift card only. - [what if I received a damaged or incorrect item?](https://help.makesy.com/en_us/what-if-i-received-a-damaged-or-incorrect-item-By2wCLS_q.md): Our Promise: We always ensure customer satisfaction. If you have received a damaged or incorrect item, please reach out to us within 30 days of receipt and w... - [can I exchange my item(s) instead of return?](https://help.makesy.com/en_us/can-i-exchange-my-item-s-instead-of-return-ByPBmDS_c.md): Unfortunately we are only able to accept returns. Although, you are welcome to place a new order with the gift card that will be issued to you. - [can I reserve an item(s) while waiting for my store credit?](https://help.makesy.com/en_us/can-i-reserve-an-item-s-while-waiting-for-my-store-credit-rkODXvSdc.md): We cannot guarantee any item will still be in stock once your store credit is issued to you. We highly suggest customers place a new order to ensure the item... - [how do I track my return?](https://help.makesy.com/en_us/how-do-i-track-my-return-rkHtmwB_9.md): The return courier is the customers choice You will receive a receipt with a tracking number upon drop off It is the your responsibility to provide us with - [how do I know my store credit has been issued?](https://help.makesy.com/en_us/how-do-i-know-my-store-credit-has-been-issued-BkVoXPrdc.md): Once we issue your store credit we will email you a gift card to the original email used to place the order. - [how do I return my order?](https://help.makesy.com/en_us/how-do-i-return-my-order-H10pIlhDc.md): Not happy with your purchase huh No problem Start by reaching out to our customer service team here to inform us of what youre returning and request - [How do I cancel my order?](https://help.makesy.com/en_us/can-i-cancel-my-order-B1NX8V4is.md): Once your order has entered our shi ## makesy package protection - [what is makesy Package Protection?](https://help.makesy.com/en_us/what-is-route-package-protection-B1LhriYU5.md): Route covers against lost, damaged, or stolen orders. It’s highly recommended you opt into the service at checkout. Orders under $100 USD will be charg... - [how do I file a claim?](https://help.makesy.com/en_us/how-do-i-file-a-claim-BktpBiKLc.md): Go to the Route Resolve Center via the Route app or web link from your order confirmation email. Enter your order number and email address then select the re... - [when will my claim be processed?](https://help.makesy.com/en_us/when-will-my-claim-be-processed-BJCRrjF8q.md): Claims will be reviewed for approval within 1-2 business days from filing. - [what happens after I file a claim?](https://help.makesy.com/en_us/what-happens-after-i-file-a-claim-H1FeUiYLq.md): When the claim is approved you will either receive a refund or reshipment depending on the preferred resolution. If you opted for a reshipment you wil... - [how long do I have to report an issue with makesy package protection?](https://help.makesy.com/en_us/how-long-do-i-have-to-report-an-issue-with-route-BJvbUsKLc.md): All issues must be reported within 60 days of the order date. Ensure you report an issue within the respective deadlines: - Damaged: Within 15 days of when... - [what should I do if my package was delivered to the wrong address?](https://help.makesy.com/en_us/what-should-i-do-if-my-package-was-delivered-to-the-wrong-address-BJ5VLitL5.md): If the wrong address was entered at checkout Route will not cover the replacement order. - [what should I do if my tracking has not been updated?](https://help.makesy.com/en_us/what-should-i-do-if-my-tracking-has-not-been-updated-HymUIsYL9.md): Please file a claim through the Route dashboard. Claims must be filed no sooner than 7 business days. - [what should I do if my package says delivered, but I have not received it?](https://help.makesy.com/en_us/what-should-i-do-if-my-package-says-delivered-but-i-have-not-received-it-SkNm8sY8q.md): If your package is delivered and you are unable to locate it, please contact your family members and neighbors first as they often end up in familiar hands. ... - [what are the benefits of choosing makesy package protection?](https://help.makesy.com/en_us/what-are-the-benefits-of-choosing-makesy-package-protection-SkYVWd8K3.md): where do we start For one all orders with Route protection are guaranteed against issues your order might experience in transit loss damage or even thef ## perks - [what are The Perks?](https://help.makesy.com/en_us/what-are-the-perks-B1vUwsF85.md): The Perks program is our way of showing how much we appreciate you! You can earn perks by referring friends, purchases, and much more. Perks can even ... - [who can join The Perks?](https://help.makesy.com/en_us/who-can-join-the-perks-r1PKwsKI5.md): Anyone can join The Perks rewards program. Once you create an account, you will be automatically enrolled in the program. See Terms & Conditions for further ... - [how do I earn Perks points?](https://help.makesy.com/en_us/how-do-i-earn-perks-points-SyehPiFU9.md): You'll earn points just for creating an account! After that, you can also earn points by following us on social media, making purchases, referring friends, a... - [How do I use my perk points?](https://help.makesy.com/en_us/how-do-i-redeem-my-points-SkrTDjY89.md): The perks discounts will be available at the checkout, after you click on the continue to payment button. You will then be able to select a dis... - [is there a maximum amount of points that I can learn?](https://help.makesy.com/en_us/is-there-a-maximum-amount-of-points-that-i-can-learn-ryJHuitUc.md): Nope, the sky's the limit! You can't cap creativity ;) - [does my Perks tier ever change?](https://help.makesy.com/en_us/does-my-perks-tier-ever-change-HJjI_oY8q.md): The Perks levels reset every 12 months from the date that the level was reached if you do not reach the required spend to maintain the threshold. For example... - [how do I get points for following on social media?](https://help.makesy.com/en_us/how-do-i-get-points-for-following-on-social-media-r1Cj_iKU5.md): Simply log in to your account and go to the The Perks dashboard. Select the tab “Earn Points” and click on any of the social media outlets you wi... - [what do the 'approved', 'pending' and 'cancelled' statuses mean?](https://help.makesy.com/en_us/what-do-the-approved-pending-and-cancelled-statuses-mean-B14tiKL5.md): “Approved”: These points can immediately be redeemed for a discount voucher. “Pending”: These points need to be verified before they... - [who do I contact for questions about my Perks account?](https://help.makesy.com/en_us/who-do-i-contact-for-questions-about-my-perks-account-B14vKstIq.md): Please contact us HERE if you have questions regarding tour Perks or to be disenrolled. Please note if you disenroll, any points accrued will b... - [if I wasn't logged in, how do I get my points for a purchase?](https://help.makesy.com/en_us/if-i-wasn-t-logged-in-how-do-i-get-my-points-for-a-purchase-rk_otoFL9.md): Send us your order number HERE and we're happy to get your points added. Points cannot be retroactively applied for any orders prior to September 1st, ... - [Will my points expire?](https://help.makesy.com/en_us/will-my-points-expire-H1P5B_lKh.md): Yes yo - [can I use my perk points during a sale/promotion?](https://help.makesy.com/en_us/can-i-use-my-perk-points-during-a-salepromotion-rk0lWQtPl.md): Unfortuna ## afterpay - [what is installments with afterpay?](https://help.makesy.com/en_us/what-is-installments-with-afterpay-B1GrDSHvq.md): Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest. - [How do I use Installments with Afterpay?](https://help.makesy.com/en_us/how-do-i-use-installments-with-afterpay-BkuuDHSD5.md): Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First... - [can i use installments with afterpay if i'm an international customer?](https://help.makesy.com/en_us/can-i-use-installments-with-afterpay-if-i-m-an-international-customer-H1CFPSHvq.md): Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Exp... - [what if I can't pay an afterpay installment?](https://help.makesy.com/en_us/what-if-i-can-t-pay-an-afterpay-installment-ByT8OBSwc.md): If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms. - [when will my items be delivered if i use installments with afterpay?](https://help.makesy.com/en_us/when-will-my-items-be-delivered-if-i-use-installments-with-afterpay-rJ1BOSBw9.md): Afterpay orders are delivered as per our standard shipping time frame after you complete your order online. Visit our shipping page for more information by ... - [why are you offering afterpay?](https://help.makesy.com/en_us/why-are-you-offering-afterpay-HJfDwHHvc.md): We believe in helping our Makers succeed and we see Afterpay as a solution for small businesses (like you!) to manage their cash flow. By having the option t... - [how does the payment schedule work?](https://help.makesy.com/en_us/how-does-the-payment-schedule-work-H1ybOrSv9.md): All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen p... - [How will I be refunded if I used Afterpay?](https://help.makesy.com/en_us/how-will-i-be-refunded-if-i-used-afterpay-B13gSUE93.md): If you are fully returning items you purchased using the monthly payments option and a refund is owed any amounts paid towards the good or service will be refu - [Does Afterpay charge interest?](https://help.makesy.com/en_us/does-afterpay-charge-interest-S1XgILVqh.md): Pay in 4 puchases are always interwsst free ## international - [do you ship Internationally?](https://help.makesy.com/en_us/do-you-ship-internationally-HyE2EjYU5.md): Yes, we do! However, the shipping cost depends on the area, and some remote locations will require additional fees due to the distance and the lack o... - [if I am an International customer, am I responsible to pay for duties and customs fees?](https://help.makesy.com/en_us/if-i-am-an-international-customer-am-i-responsible-to-pay-for-duties-and-customs-fees-ryoCNot85.md): Yes. The payment of duties or customs fees is the responsibility of the consumer and will not be compensated through makesy. Please be mindful of any customs... - [what is the cost for international shipping?](https://help.makesy.com/en_us/what-is-the-cost-for-international-shipping-ryjWBWDhq.md): the shipping cost is dependent on the size, weight, and distance your order is going. please go through the checkout process for a price estimate. - [what shipping carrier will my order ship with?](https://help.makesy.com/en_us/what-shipping-carrier-will-my-order-ship-with-H1zoHWPnc.md): all international orders will ship via fedex. kindly note, we have an order lead time of 3-7 business days which does not inclusive of transit time. ... - [are all products able to ship internationally?](https://help.makesy.com/en_us/are-all-products-able-to-ship-internationally-Sk9tPZwn5.md): unfortunately, lighters and matches are restricted from international shipping. ## makerpro - [what is makerpro?](https://help.makesy.com/en_us/what-is-makerpro-Hy5XZOD5q.md): Makerpro is a whole new and totally personal subscription offering just for Y-O-U! This service is an opportunity for our makers to get up close and personal... - [will I be automatically enrolled every year?](https://help.makesy.com/en_us/will-i-be-automatically-enrolled-every-year-Sy8aUdv5q.md): Heck ya! Your membership will automatically renew 1 year after your initial sign up date. Don’t worry, we’ll remind ya when it gets close! - [how long will I be a member for?](https://help.makesy.com/en_us/how-long-will-i-be-a-member-for-Hk2JPuDcq.md): Members are enrolled for a minimum of 1 year but the sky's the limit! Don’t you dare leave us! - [what are the benefits of being a makerpro?](https://help.makesy.com/en_us/what-are-the-benefits-of-being-a-makerpro-B1G7wdvcq.md): We have a TON of great benefits for joining makerpro, take a look! $10 gift card to spend on makesy.com once a month. Access to your very ... - [when do you accept new members?](https://help.makesy.com/en_us/when-do-you-accept-new-members-SkkdwOv99.md): We’re ready whenever you are! Come and join the fun anytime! - [what is the monthly group consultations?](https://help.makesy.com/en_us/what-is-the-monthly-group-consultations-S1JjvuDc9.md): The 1-1 consultation is your opportunity to ask any and all questions you have during your 20 minute zoom call. Have more questions? No problem- you’ll... - [What is next-day order processing?](https://help.makesy.com/en_us/what-is-same-day-order-processing-BJoMnMGfo.md): Makerpro members will receive sameday order processing on all qualifying orders Sameday orders placed before 12pm PT Monday Friday will be packaged l ## why makesy? - [what are the benefits of using wooden wicks?](https://help.makesy.com/en_us/what-are-the-benefits-of-using-wooden-wicks-SyW1jKLc.md): Wooden wicks achieve a fast melt pool formation for quick and excellent hot throw. Wooden wicks produce a tantalizing crackling sound when burning. Wooden wi... - [why makesy?](https://help.makesy.com/en_us/why-makesy-BkvrRqt85.md): Makesy is the exclusive licensed distributor of the wooden wicks, developed by the creator of the original wooden wick, Lumetique, Inc. As our customer, your... - [why use a wooden wick instead of a cotton wick?](https://help.makesy.com/en_us/why-use-a-wooden-wick-instead-of-a-cotton-wick-Hy3O1jKI9.md): Wooden wicks can be customized to have a more unique visual effect and design. Wooden wicks create a unique horizontal flame.In larger diameter candle... - [is it difficult to make a candle with a wooden wick?](https://help.makesy.com/en_us/is-it-difficult-to-make-a-candle-with-a-wooden-wick-S10bljYIc.md): Making candles with wooden wicks isn't that different from making candles with cotton wicks. In fact, it's actually a little easier and less time consuming a... - [What makes wooden wicks unique?](https://help.makesy.com/en_us/what-makes-wooden-wicks-unique-ryibCcYUq.md): Candle making has evolved from an ancient art born of necessity to a modern day luxury. Today, candle makers know that finding new ways to attract customers ... ## makers tips - [why don't my wicks work?](https://help.makesy.com/en_us/why-don-t-my-wicks-work-BkQpCnKL5.md): We want to provide you with the best experience possible, so we take customer satisfaction very seriously. Because candle making is a complex procedure with ... - [how do I conduct a Test Burn?](https://help.makesy.com/en_us/how-do-i-conduct-a-test-burn-r1TRAnKL5.md): Trim the wick to 1/8″ – 3/16″ / 3.2Mm – 4.8Mm this is extremely important.Place candles on a heat-resistant surface in a safe, draft-... - [changes to our Wick Selections as of January 2020](https://help.makesy.com/en_us/changes-to-our-wick-selections-as-of-january-2020-By3l16KLc.md): As of January 2020, our ready-made wick heights are 3" and 5" for flat wicks; 5” for Spiral and 6” for Tube wicks. Fo... - [are custom sizes available?](https://help.makesy.com/en_us/are-custom-sizes-available-ryGkaF8c.md): Yes. Please select Custom-Sized Wicks. - [what is the minimum quantity for customized wicks?](https://help.makesy.com/en_us/what-is-the-minimum-quantity-for-customized-wicks-r1O71TYL5.md): There is no minimum, however, a set up fee of $30 will be charged per order for quantities under 1,000. Delivery time will range between 1-3 weeks. - [what is the minimum quantity for ready-made wicks?](https://help.makesy.com/en_us/what-is-the-minimum-quantity-for-ready-made-wicks-rJDrJpYU9.md): The minimum order quantity for our ready-made wick options is 100 pieces. - [do you offer complimentary wick trimming?](https://help.makesy.com/en_us/do-you-offer-complimentary-wick-trimming-By5U1aK89.md): Yes! Wick Trimming is available through our Custom-Sized Wicks selection. To have your wicks custom trimmed, please include your desired custom... - [what do I do if I can't find my desired wick size on the wick menu?](https://help.makesy.com/en_us/what-do-i-do-if-i-can-t-find-my-desired-wick-size-on-the-wick-menu-ryIu1TY85.md): Please contact our Customer Service Team at Create@woodenwick.com and our experts will assist you in finding the perfect wick for your needs. ## cotton wicks - [Are your cotton wicks pre-tabbed?](https://help.makesy.com/en_us/are-your-cotton-wicks-pre-tabbed-HJPelhfUs.md): Yes - [How can I keep my wicks in place while my candle is cooling?](https://help.makesy.com/en_us/how-can-i-keep-my-wicks-in-place-while-my-candle-is-cooling-HJKae3MLs.md): To keep your wick centered while your wax is cooling - [How do I center my wick in the vessel before pouring?](https://help.makesy.com/en_us/how-do-i-center-my-wick-in-the-vessel-before-pouring-ByXPb2f8s.md): We recommend using our wick - [Should I pour my candles first or after I place the wick stabilizer?](https://help.makesy.com/en_us/should-i-pour-my-candles-first-or-after-i-place-the-wick-stabilizer-SJcAbnM8j.md): You can do either but we recommend to - [What is the right cotton wick for my wax type?](https://help.makesy.com/en_us/what-is-the-right-cotton-wick-for-my-wax-type-BJd8M3fIs.md): To find the best suitable cotton wick for your candles - [Can I use the same wick size for all my vessels?](https://help.makesy.com/en_us/can-i-use-the-same-wick-size-for-all-my-vessels-BkQz7nGIs.md): While the dimater of your vessel is important when - [Can I use cotton wicks for pillar candles?](https://help.makesy.com/en_us/can-i-use-cotton-wicks-for-pillar-candles-SJgcmnfLi.md): Yes our cotton wicks can be used in pillar and container candles - [Why are my wicks not working with different fragrances?](https://help.makesy.com/en_us/why-are-my-wicks-not-working-with-different-fragrances-SyO2XnMUo.md): Fragrances and any other enhancers such as mica - [Do I need to trim my wick after each burn?](https://help.makesy.com/en_us/do-i-need-to-trim-my-wick-after-each-burn-SJBb43GIs.md): The great thing about these wicks is that they are - [Why does my candle not have a full melt pool?](https://help.makesy.com/en_us/why-does-my-candle-not-have-a-full-melt-pool-B1O2NhMUo.md): The main reason for a c - [Why is my candles melt pool heavier on one side?](https://help.makesy.com/en_us/why-is-my-candles-melt-pool-heavier-on-one-side-ryieI3zUi.md): If your melt pool is creating depth - [My wick is curling to one side, what do I do?](https://help.makesy.com/en_us/my-wick-is-curing-to-one-side-what-do-i-do-SyZYL3GIo.md): The curling is actually by design and meant to happen - [Are cotton wicks better than wooden wicks?](https://help.makesy.com/en_us/are-cotton-wicks-better-than-wooden-wicks-HkC2Uhf8o.md): Both our wooden wicks and performance cotton wicks are ecofriendly - [Why are my wicks smoking?](https://help.makesy.com/en_us/why-are-my-wicks-smoking-ByE7D3fUi.md): There are several reasons that can cause your wicks to smoke like - [My wick smokes when it's closer to the bottom of the vessel, is that safe?](https://help.makesy.com/en_us/my-wick-smokes-when-it-s-closer-to-the-bottom-of-the-vessel-is-that-safe-rJE5P2MUi.md): Wicks tend to smoke more when they care close to the bottom of the vessel - [When should I start using two-wick configuration?](https://help.makesy.com/en_us/when-should-i-start-using-two-wick-configuration-SJsGd3z8j.md): Usually candles with a dimater of 35 - [Do I still need to burn test when using cotton wicks?](https://help.makesy.com/en_us/do-i-still-need-to-burn-test-when-using-cotton-wicks-H1uYu2zUo.md): Yes regar - [My vessel is too large, how many wicks should I use?](https://help.makesy.com/en_us/my-vessel-is-too-large-how-many-wicks-should-i-use-BySZKnG8j.md): We recommend increasing your number of wicks after 3 - [How are your cotton wicks different than others?](https://help.makesy.com/en_us/how-are-your-cotton-wicks-different-than-others-r17tY2zUo.md): Key benefits of performance cotton wicks - [What are the differences between all the sizes?](https://help.makesy.com/en_us/what-are-the-differences-between-all-the-sizes-SJDbi2GUi.md): The - [I am not sure which wick size is correct for me - what do I do?](https://help.makesy.com/en_us/i-am-not-sure-which-wick-size-is-correct-for-me-what-do-i-do-SkGqi2GUs.md): We recommend that your purchase the wick performance kit - [How do I conduct a burn test?](https://help.makesy.com/en_us/how-do-i-conduct-a-burn-test-HkYX2nzLj.md): httpshelpmakesycomenuscategoriescottonwicksBkl6ynGIs - [how long should i allow my cotton wick candle to burn for?](https://help.makesy.com/en_us/how-long-should-i-allow-my-wooden-wick-candle-to-burn-for-BkepmJAzh.md): No more than 4 hours - [when should i stop burning my cotton wick candle?](https://help.makesy.com/en_us/when-should-i-stop-burning-my-cotton-wick-candle-HJ7v1e0Mn.md): It is time to stop burning your candle when there is 12 1 of wax left The extra wax is used as a safety buffer If the candle is burned past that point i ## wicks - [what are your wood wicks made from and are they treated?](https://help.makesy.com/en_us/what-are-your-wood-wicks-made-from-and-are-they-treated-SyalUnKI5.md): They are made from only 100% Natural wood from Sappy Fruit Trees sustainably sourced in the USA. Our adhered wicks are created using a vegan, non-toxic propr... - [what is a Spiral Wick?](https://help.makesy.com/en_us/what-is-a-spiral-wick-BkGML3FI5.md): The Spiral Wick .01 is the newest addition to our unique Shaped Wicks Collection. Made from native sappy fruit trees, The Spiral Wick .01 offers a one of a k... - [do I need to treat the wicks with anything before using them?](https://help.makesy.com/en_us/do-i-need-to-treat-the-wicks-with-anything-before-using-them-HkAm8ntLc.md): No. Contrary to some of the information available about wood wicks in general, we do not recommend treating wooden wicks with anything before using them, in ... - [what waxes and vessel sizes work best with the Spiral Wick?](https://help.makesy.com/en_us/what-waxes-and-vessel-sizes-work-best-with-the-spiral-wick-By3BwhKLq.md): The Spiral Wick .01 performs best in natural wax blends and typically burns an approximate 3” to 3.5” / 7.6 cm to 8.9 cm melt pool. The Spiral Wi... - [what wick clip do I use with the Spiral Wick?](https://help.makesy.com/en_us/what-wick-clip-do-i-use-with-the-spiral-wick-H1pvv3K85.md): The Spiral Wick Clip was specially designed to hold the Spiral Wick completely upright, ensuring an easy manufacturing process + safe burning performance. Si... - [what is the difference between the Tube and Spiral Wick?](https://help.makesy.com/en_us/what-is-the-difference-between-the-tube-and-spiral-wick-BktYw3K8c.md): Our Tube Wick is a cylindrical shaped wick that creates a 2-2.5” diameter melt pool. Our Spiral Wick is a cylindrical shaped wick that creates a 3-3.5&... - [how long should i allow my candle to burn for?](https://help.makesy.com/en_us/how-long-should-i-allow-my-candle-to-burn-for-r14Um1Czh.md): Your candle should burn mo more than - [when should i stop burning my wooden wick candle?](https://help.makesy.com/en_us/when-should-i-stop-burning-my-wooden-wick-candle-H1wkA10z3.md): It is time ## wax - [what is the ratio of coconut to apricot or coconut to soy in the wax blends?](https://help.makesy.com/en_us/what-is-the-ratio-of-coconut-to-apricot-or-coconut-to-soy-in-the-wax-blends-BJ9y52YL5.md): The formula details for the wax blends are proprietary and therefore not available. - [do your wax blends contain paraffin?](https://help.makesy.com/en_us/do-your-wax-blends-contain-paraffin-H1Xb5nYLc.md): Only our Virgin Coconut Soy and Coco Apricot Créme waxes contain a miniscule amount of highly refined food-grade paraffin. We add a small amount of fo... - [do you offer samples of the wax?](https://help.makesy.com/en_us/do-you-offer-samples-of-the-wax-S1hf5nY8c.md): We offer a variety of wax discovery kits for sampling purposes. - [can your waxes be used for massage candles?](https://help.makesy.com/en_us/can-your-waxes-be-used-for-massage-candles-BJR_c3YL5.md): All of our wax types are suitable to use in massage candles. ## functional fragrances - [what are functional fragrances?](https://help.makesy.com/en_us/what-are-functional-fragrances-r13ypjPcc.md): Functional fragrances are fragrances that contains an added benefit! Our functional fragrances are made with proprietary blends of essentail oils to en... - [are functional fragrances only for candles?](https://help.makesy.com/en_us/are-functional-fragrances-only-for-candles-HyV0pjD5c.md): Our functional fragrances can be used in any Makesy base, please see details under the product description for the appropriate oil % for each! - [what moods do functional fragrances enhance?](https://help.makesy.com/en_us/what-moods-do-functional-fragrances-enhance-HkJVCjD95.md): Functional fragrances enhances all of the positive moods, b it uplifting, energizing, calming even mental clarity/concentration! We have your mood covered! S... - [can your mood boosting fragrances enhance more than one mood?](https://help.makesy.com/en_us/can-your-mood-boosting-fragrances-enhance-more-than-one-mood-Bkcj0iDq5.md): Yes, of course! Some essential oils have more than 1 mood benefit! For example our Kombucha + Pink Guava is calming and uplifting! - [how do you know what moods are enhanced? are they tested?](https://help.makesy.com/en_us/how-do-you-know-what-moods-are-enhanced-are-they-tested-r13gJ2Dqq.md): Yes, our functional fragrances are tested with proven results (MRI)! That show these fragrances are calming and offer uplifting benefits. All our other... - [do you have a list of the moods associated with the functional fragrances?](https://help.makesy.com/en_us/do-you-have-a-list-of-the-moods-associated-with-the-essential-oils-found-in-the-sp22-fragrances-Sy0akhwq5.md): Yes, we have a list that shows the moods associated with the EO's in our Spring fragrances. Essential Oils / Moods Jasmine – energizi... - [what is in your curated blend?](https://help.makesy.com/en_us/what-is-your-in-your-currated-blend-S1Eslnw55.md): Our curated blend is a proprietary blend, so we cannot share that with you but we can share with you that two of our creations are scents develop... ## fragrance - [which wax types will our fragrances work best in?](https://help.makesy.com/en_us/which-wax-types-will-our-fragrances-work-best-in-Bk3Ui3YIc.md): Our fragrances are a perfect match for all of our wax blends. They are also well suited to soy, soy blends, natural blends, coconut, paraffin, ... - [should I measure my fragrance in weight or volume?](https://help.makesy.com/en_us/should-i-measure-my-fragrance-in-weight-or-volume-SyXuj3KU5.md): Using weight as your measurement is the most accurate way to measure fragrance. To measure, tare your digital scale with your pouring device and weigh out yo... - [are your fragrances all natural and phthalate free?](https://help.makesy.com/en_us/are-your-fragrances-all-natural-and-phthalate-free-HyjtinKIq.md): While our candle fragrances are phthalate free and paraben free, high-end luxury fragrances of superior quality, they are not all 100% natural.... - [what is the difference between the Natural Collection of fragrances and the rest of your exclusive fragrances?](https://help.makesy.com/en_us/what-is-the-difference-between-the-natural-collection-of-fragrances-and-the-rest-of-your-exclusive-fragrances-HJAishtU5.md): The Naturals Collection fragrances are made from natural materials extracted from natural chemicals and essential oils and are ISO 9235 certified. The rest o... - [do you offer fragrance samples?](https://help.makesy.com/en_us/do-you-offer-fragrance-samples-SyLaonF85.md): We offer a variety of Fragrance Discovery Kits as well as single 10 ML fragrance sizes for each fragrance to suit your sampling needs. Can't ... - [can I use the fragrances in soap or other body products?](https://help.makesy.com/en_us/can-i-use-the-fragrances-in-soap-or-other-body-products-SkhRj2KLc.md): Yes! All of our exclusive fragrances are approved for use in other products. You can find application percentages in the “More Details&rd... - [where can I get EU Allergen documents for my fragrances?](https://help.makesy.com/en_us/where-can-i-get-eu-allergen-documents-for-my-fragrances-SkSx23t8c.md): EU Allergen documents are available for each fragrance upon request. - [why is my fragrance bottle not filled all the way?](https://help.makesy.com/en_us/why-is-my-fragrance-bottle-not-filled-all-the-way-HyhZ3nFL5.md): Fragrances are sold by weight, not volume. Often times, fragrances are not filled all the way because the fragrance molecules are dense, resulting in a weigh... ## custom fragrance - [how long does it take?](https://help.makesy.com/en_us/how-long-does-it-take-r1VWfSb0q.md): Revisions will take 3-4 weeks to make modifications if needed. The lead time for custom fragrance orders is 3-4 weeks. In total, the time from completing you... - [what is the minimum order?](https://help.makesy.com/en_us/what-is-the-minimum-order-rk9HfBWCq.md): The minimum order is 25lbs each time you order your custom fragrance. - [what if I need more revisions?](https://help.makesy.com/en_us/what-if-i-need-more-revisions-r1edGBbAc.md): Additional revisions are available, but rarely necessary. We do our best to give you plenty of fabulous options from the get-go! Additional revisions are $19... - [can I duplicate a specific fragrance?](https://help.makesy.com/en_us/can-i-duplicate-a-specific-fragrance-S15cGSA9.md): Yes! We suggest creating something innovative and brand new, but we understand that sometimes you have a scent that you love & just have to have. If you requ... - [will you test for compatibility with my finished product?](https://help.makesy.com/en_us/will-you-test-for-compatibility-with-my-finished-product-HkSafBWCc.md): We will develop our fragrance to be compatible with your product type (i.e. candle, diffuser, lotion), however it is your responsibility to test for compatib... - [I still have more questions.](https://help.makesy.com/en_us/i-still-have-more-questions-rJsJ7HbC5.md): connect with a makesy perfumer ## essential oils - [can essential oils go directly onto skin?](https://help.makesy.com/en_us/can-essential-oils-go-directly-onto-skin-Hk0Zj3F85.md): Some can, but others are only safe on the skin at lower percentages and need to be diluted in a carrier oil or base in order to be safe on the skin. Check &l... - [are your essential oils 100% pure?](https://help.makesy.com/en_us/are-your-essential-oils-100-pure-BkaTq3FUq.md): Yes, all of the makesy essential oils are 100% pure, undiluted, and made using the highest quality natural plant materials. - [can I use essential oils in candles?](https://help.makesy.com/en_us/can-i-use-essential-oils-in-candles-H18ls2FI9.md): Yes! You can absolutely use essential oils in candle making. In fact, almost every fragrance oil we offer also contains natural essential oils. Essent... - [what products can I make with essential oils?](https://help.makesy.com/en_us/what-products-can-i-make-with-essential-oils-BJYmj3YU5.md): The list is literally endless! Essential oils are incredible, concentrated ingredients that can be used in many home fragrance and personal care products suc... ## skin & hair care - [what equipment do you need to get started?](https://help.makesy.com/en_us/what-equipment-do-you-need-to-get-started-Hky8Nsw95.md): 4LB GLASS POURING PITCHER PINK SAFETY GLASSES or CLEAR SAFETY GOGGLES WHITE STICK BLENDER BLACK SILICONE SPATULA DIGITAL SCALE DIGITAL THERMOMETER CLEAR PIPE... - [what is an emulsifier?](https://help.makesy.com/en_us/what-is-an-emulsifier-Bkt7roP5q.md): an emulsifier does the impossible and holds water and oil together! - [cold-process natural emulsifier (O/W): what is cold process?](https://help.makesy.com/en_us/cold-process-natural-emulsifier-o-w-what-is-cold-process-HygwBoDq9.md): cold-process means that emulsification can be done with both phases at room temperature. this is more energy-efficient and easier to use than wax based emuls... - [is rice bran wax vegan?](https://help.makesy.com/en_us/is-rice-bran-wax-vegan-rJDsBov5q.md): yes, rice bran wax is a vegan alternative to non-synthetic beeswax. - [how much mandelic acid AHA exfoliant should I use?](https://help.makesy.com/en_us/1-how-much-mandelic-acid-aha-exfoliant-should-i-use-B1myIswq9.md): you can add as much as you like, but be sure that the final pH of your product is not below 4.0 (anything lower can be harmful to skin). - [how does natural sodium phytate improve shelf life?](https://help.makesy.com/en_us/how-does-natural-sodium-phytate-improve-shelf-life-BkufLov5c.md): sodium phytate is a preservative booster through chelation. - [how much biosolv natural oil solubilizer do I need?](https://help.makesy.com/en_us/how-much-biosolv-natural-oil-solubilizer-do-i-need-SkVR8svc9.md): Use this product at a ratio of 3:1 (BioSolv:Oil) or greater to solubilize. - [pure silk natural emulsifier (W/O): what is a W/O solubilizer?](https://help.makesy.com/en_us/pure-silk-natural-emulsifier-w-o-what-is-a-w-o-solubilizer-SJ3WDjDcc.md): W/O means water in oil. which typically means that the amount of water being used in the formula is less than that of the combined oils and waxes (eg: a stic... - [can sucraClear natural oil gellant be used as an emulsifier?](https://help.makesy.com/en_us/can-sucraclear-natural-oil-gellant-be-used-as-an-emulsifier-rksDwivcq.md): yes, this can be used as a co-emulsifier with any of our other emulsifiers to create unique textures! - [how do I mix easy dissolve caffeine extract?](https://help.makesy.com/en_us/how-do-i-mix-easy-dissolve-caffeine-extract-Hkfxdsw5c.md): in order to fully dissolve this ingredient into water use an electric mixer. if you need to mix by hand, add small amounts at a time until water becomes slig... - [how do I use EasyFilm natural thickener?](https://help.makesy.com/en_us/how-do-i-use-easyfilm-natural-thickener-HkntusD9c.md): This product is to be dissolved into your water phase to create a gel. Either mix with an electric mixer until a clump-free gel is formed, or allow EasyFilm ... - [when should I use EmulsiTec plant-based preservative?](https://help.makesy.com/en_us/when-should-i-use-emulsitec-plant-based-preservative-BJC0uoD9q.md): This product is great for any oil containing formula because it acts as a preservative, moisturizer, and emulsion stabilizer. In hydrogels, this product will... - [does vitaheat cell activating extract cause a warming sensation?](https://help.makesy.com/en_us/does-vitaheat-cell-activating-extract-cause-a-warming-sensation-SytVFivcc.md): Yes, this natural ingredient was found to produce a similar warming sensation to benchmark ingredients at 1/4th the concentration. - [is vitamin B5 (panthenol) oil soluble?](https://help.makesy.com/en_us/is-vitamin-b5-panthenol-oil-soluble-ry1wKswq9.md): No. Panthenol is easily dissolvable in hot or cold water - [is vitamin B3 (niacinamide) oil soluble?](https://help.makesy.com/en_us/is-vitamin-b3-niacinamide-oil-soluble-S1YFKjvcc.md): Yes, it is oil and water soluble. - [can I use cocolather natural surfactant-solid in a liquid product?](https://help.makesy.com/en_us/can-i-use-cocolather-natural-surfactant-solid-in-a-liquid-product-Sy4hYjD5c.md): Yes, it will dissolve easily in the water phase of any formulation. Note that this will create a white color for the product. - [liquid soapnut natural surfactant: what is a saponin?](https://help.makesy.com/en_us/liquid-soapnut-natural-surfactant-what-is-a-saponin-S1IJ5oD55.md): A saponin is a sugar containing molecule with foaming and cleansing properties similar to syntehtic surfactants - [is sil-olea natural silicone alternative an oil?](https://help.makesy.com/en_us/is-sil-olea-natural-silicone-alternative-an-oil-ryeNcjvqq.md): This product should be treated as a vegetable-derived oil when used in formulations. - [does shroomcool skin defense extract have a cooling effect?](https://help.makesy.com/en_us/does-shroomcool-skin-defense-extract-have-a-cooling-effect-r1XD9jwq9.md): When tested clinically this ingredient was shown to decrease skin temperature by up to 3C. - [aloe vera gel concentrate (40X): what does 40X mean?](https://help.makesy.com/en_us/aloe-vera-gel-concentrate-40x-what-does-40x-mean-SJB9qiD9q.md): 40X refers to the concentration compared to a standard aloe leaf extract (1X). So dilution at a 1:40 ratio (Aloe:Water) will make Aloe Juice 1X. ## body care additives - [what is the the emusifing wax used for?](https://help.makesy.com/en_us/what-is-the-the-emusifing-wax-used-for-H1r93iPq9.md): It's commonly used in lotions to make water based and oil based ingredients more compatible with one another. We recommend using a handheld mixer when using ... - [what is the geogard used for?](https://help.makesy.com/en_us/what-is-the-geogard-used-for-HJpJToDc9.md): Geoguard is an additive that protects formulations against mold and bacteria and is also a preservative. - [is magnesium hydroxide safe to use?](https://help.makesy.com/en_us/is-magnesium-hydroxide-safe-to-use-SyBGpiDcc.md): Yes, it is safe to use under specific guidelines. Be sure to test with small amounts before increasing the amounts. - [what is the purpose of magnesium hydroxide?](https://help.makesy.com/en_us/what-is-the-purpose-of-magnesium-hydroxide-SyHETiv9c.md): Magnesium Hydroxide is effective at absorbing all types of moisture, including sweat, which makes it useful for keeping your underarms dry. - [how do I store the salts and sugars?](https://help.makesy.com/en_us/how-do-i-store-the-salts-and-sugars-BkDU6iv99.md): Make sure to store them in a closed container in a dry area. - [can we use this sugars and salts for cooking?](https://help.makesy.com/en_us/can-we-use-this-sugars-and-salts-for-cooking-rkAvTiwcq.md): Although our salts and sugars are Organic and Food Grade. We don't recommend using it for food applications. - [are muds and clays skin safe?](https://help.makesy.com/en_us/are-muds-and-clays-skin-safe-BkWcpow59.md): Yes, our muds and clays are skin safe. We recommend to patch test before full applying. - [how do I store my clays?](https://help.makesy.com/en_us/how-do-i-store-my-clays-SJ2s6jvq5.md): Store them in a dry and dark place. - [how long does my clay lasts?](https://help.makesy.com/en_us/how-long-does-my-clay-lasts-SyJTTjvqq.md): Clay will not go bad as long as it is store and treat correctly. - [does the color of the clay bleed?](https://help.makesy.com/en_us/does-the-color-of-the-clay-bleed-HyaCpjP55.md): No, the color of the clay will not bleed - [can I use a clay in soap?](https://help.makesy.com/en_us/can-i-use-a-clay-in-soap-BJrZCovqc.md): Yes, you can use the clays in soaps - [can I use clay for lip products?](https://help.makesy.com/en_us/can-i-use-clay-for-lip-products-HJXQCiwqq.md): No, do not use on the lips. - [what if the clay touches my lips?](https://help.makesy.com/en_us/what-if-the-clay-touches-my-lips-BJVHAjvcc.md): Wash the area with plenty water and pat dry. Call a physician if any reaction occurs. - [what if the clay touches my eyes or gets into my eyes?](https://help.makesy.com/en_us/what-if-the-clay-touches-my-eyes-or-gets-into-my-eyes-BJuDAoP95.md): Flush immediately with large amounts of water. Removed any contact lenses. Contact medical attention if necessary or call 911. - [what type of exfoliants are offered?](https://help.makesy.com/en_us/what-type-of-exfoliants-are-offered-BJPtAjw9q.md): We offer both physical and chemical exfoliants. Physical: Walnut, pumice, salts, sugars, sodium bicarbonate and epsom salt. Chemical: Citric Acid... - [is walnut scrub safe for skin?](https://help.makesy.com/en_us/is-walnut-scrub-safe-for-skin-rJJJ1nDc5.md): Yes, our walnut powder is a fine exfoliant that is safe to use in skin. - [is it ok to use walnut on sensitive skin?](https://help.makesy.com/en_us/is-it-ok-to-use-a-walnut-on-sensitive-skin-ryfWy2v9q.md): We recommend to always patch test before fully applying. If you have sensitive skin, we suggest trying a in a small are of your face or neck and see if there... - [when is it not recommended to use walnut powder?](https://help.makesy.com/en_us/when-is-it-not-recommended-to-use-walnut-powder-rk58J2P9c.md): Physical exfolients like our walnut powder, are not recommended when skin is broken or injured. ## tarts & melts - [will the molds stain if you use dyes?](https://help.makesy.com/en_us/will-the-molds-stain-if-you-use-dyes-SySNf3Pqq.md): We recommend using our all natural dyes when using the molds for soaps. - [are my molds dishwasher safe?](https://help.makesy.com/en_us/are-my-molds-dishwasher-safe-H17IMhwc5.md): Yes, the molds are dishwasher safe. Be sure to ONLY use a dishwasher if the molds were used for soap, never use the dishwahser if they were use of wax. - [are they heat resistant?](https://help.makesy.com/en_us/are-they-heat-resistant-rybdz3vqc.md): Our molds have a wide temeprature range and are safe to use within -40ºF to 446ºF(-40ºC-230ºC). Keep away from any heat source. - [can I use this mold for food?](https://help.makesy.com/en_us/can-i-use-this-mold-for-food-r1WoM3vq9.md): While our materials are safe to be used in many settings, we recomend to keep your body care products separate from your food. - [how do I clean my mold?](https://help.makesy.com/en_us/how-do-i-clean-my-mold-By6nM3w5c.md): Use a damp cloth with alcohol to remove any excess dust/debris, and pat dry. - [are the clamshells recyclable?](https://help.makesy.com/en_us/are-the-clamshells-recyclable-BJBJmnPq9.md): Yes! Our clamshells are an eco plastic material made up of a minimum of 10% recycled plastic and 100% recyclable after use. - [are the clamshells reusable?](https://help.makesy.com/en_us/are-the-clamshells-reusable-SyFWQhP9q.md): No, these are to be used once and then recycle. - [can the clamshells be used to create soaps?](https://help.makesy.com/en_us/can-the-clamshells-be-used-to-create-soaps-HkoQQnw5c.md): Yes, absolutely! - [what is a wax warmer?](https://help.makesy.com/en_us/what-is-a-wax-warmer-B1uBQ3v59.md): A wax warmer is what the wax gets melted in. Just put 2 to 3 cubes of wax in the tray and turn the warmer on. - [how many cubes of wax should you use in a warmer?](https://help.makesy.com/en_us/how-many-cubes-of-wax-should-you-use-in-a-warmer-H1MwQ2w99.md): Start with two cubes and work from there. - [how do I remove wax from warming dish?](https://help.makesy.com/en_us/how-do-i-remove-wax-from-warming-dish-HJ0uQ2D5q.md): Warm wax until it is melted and then carefull pour the wax into a metal or glass container and dispose. - [can I mix different in my warmer scents?](https://help.makesy.com/en_us/can-i-mix-different-in-my-warmer-scents-HyT573Pq9.md): Of course, and experimenting with scent blending can be a lot of fun. You'll find that if you mix 1 cube of each, often one scent will overthrow the other, s... ## cold processed soap - [what fragrances are the best for cp soap?](https://help.makesy.com/en_us/what-fragrances-are-the-best-for-cp-soap-Sy2g5H_Vj.md): We have tested our top selling 50 fragrances for use in CP soap You can find if they are compatible in the more details section on each fragrance - [what is Saponification?](https://help.makesy.com/en_us/what-is-saponification-Hks5cH_Vj.md): ldquoSaponificationrdquo is the name given to the chemical reaction by which an alkali usually sodium hydroxide also called caustic soda or lye react - [If CP Soap is made with lye, will it hurt my skin?](https://help.makesy.com/en_us/if-cp-soap-is-made-with-lye-will-it-hurt-my-skin-SkwUoB_No.md): S - [If CP Soap is made with lye, will it hurt my skin?](https://help.makesy.com/en_us/if-cp-soap-is-made-with-lye-will-it-hurt-my-skin-SydQ2rO4o.md): S - [What protective gear do I need before making CP soap?](https://help.makesy.com/en_us/what-protective-gear-do-i-need-before-making-cp-soap-B10SnHd4i.md): Wh - [What are the most common oils used in making CP Soap?](https://help.makesy.com/en_us/what-are-the-most-common-oils-used-in-making-cp-soap-BJvy6ruNs.md): In everyday soap making a lot of soap makers use palm - [What is trace?](https://help.makesy.com/en_us/what-is-trace-rJ1AAH_4j.md): Trace is the term - [What is seizing?](https://help.makesy.com/en_us/what-is-seizing-SkUYWUu4s.md): Seixing is when - [When my soap is ready to use, what is the ideal pH of my soap?](https://help.makesy.com/en_us/when-my-soap-is-ready-to-use-what-is-the-ideal-ph-of-my-soap-S1ajm8dVs.md): Cold processed soap is an - [How can I test the ph of my soap?](https://help.makesy.com/en_us/how-can-i-test-the-ph-of-my-soap-r1zf4LdEj.md): See the ph strips we carry and follow the directions as instrc - [What are some exfoliants which can be used in CP?](https://help.makesy.com/en_us/what-are-some-exfoliants-which-can-be-used-in-cp-HJNpEL_Vi.md): Some great options are our volcanic - [I want to add oatmeal to my cp soap. Can you tell me the best method?](https://help.makesy.com/en_us/i-want-to-add-oatmeal-to-my-cp-soap-can-you-tell-me-the-best-method-S1W5B8uEo.md): This depends on the look and feel you are trying to achieve ## soap - [how do I make Melt + Pour soap?](https://help.makesy.com/en_us/how-do-i-make-melt-pour-soap-SJIaQ2K8q.md): We love melt and pour soap because it is extremely easy for beginners to use! In fact, it is a great activity to do with your kids or family as well. To make... - [do your soaps contain lye?](https://help.makesy.com/en_us/do-your-soaps-contain-lye-BJlDE2FL9.md): Yes, in order to make soap, you must use lye. However, with melt and pour soap, the lye has already been added to the soap and gone through saponification. T... - [do your soap bases lather?](https://help.makesy.com/en_us/do-your-soap-bases-lather-Hk5OEhKI9.md): Lathering, also known as the froth or bubbles that soap creates, is primarily caused by synthetic detergents or SLS in a soap base. However, 100% natural soa... - [should I use a double boiler or microwave to melt the base?](https://help.makesy.com/en_us/should-i-use-a-double-boiler-or-microwave-to-melt-the-base-HkS94nK8q.md): Either method works! We personally prefer using the microwave as we find this to be the easiest way to melt your soap base, and avoid overheating, however bo... - [can I add other oils or ingredients to your bases?](https://help.makesy.com/en_us/can-i-add-other-oils-or-ingredients-to-your-bases-rJ0xB2FUq.md): We do not suggest adding any other oils to our melt and pour bases. The beauty of melt and pour soap is that it is already a perfectly created, stable soap a... - [how much fragrance should I use?](https://help.makesy.com/en_us/how-much-fragrance-should-i-use-HkJ_QhKI5.md): Our suggested fragrance loads are as follows. Remember fragrance % is always calculated by weighing the fragrance. For help, visit our Fragrance ... - [how many bars of soap can I make from a single 1lb block?](https://help.makesy.com/en_us/how-many-bars-of-soap-can-i-make-from-a-single-1lb-block-Hk0VShKL5.md): The amount of bars you can create depends on the oz fill of each bar you plan to create. To determine how many bars you can make, first choose your mold, the... - [will the molds stain if you use dyes?](https://help.makesy.com/en_us/will-the-molds-stain-if-you-use-dyes-rJm3jiD59.md): We recommend using our all natural dyes when using the molds for soaps. - [are the mods heat resistant?](https://help.makesy.com/en_us/are-the-mods-heat-resistant-B1U0jjvc9.md): Our molds have a wide temeprature range and are safe to use within -40ºF to 446ºF(-40ºC-230ºC). Keep away from any heat source. - [how do I clean my soap mold?](https://help.makesy.com/en_us/how-do-i-clean-my-soap-mold-S1UZ3jwc9.md): Use a damp cloth with alcohol to remove any excess dust/debris, and pat dry. - [can i use this mold for food?](https://help.makesy.com/en_us/can-i-use-this-mold-for-food-rJ9m2swcc.md): While our materials are safe to be used in many settings, we recomend to keep your body care products separate from your food. ## the diffusers - [do you sell caps for your diffuser vessels?](https://help.makesy.com/en_us/do-you-sell-caps-for-your-diffuser-vessels-SyLxk3tUc.md): No. We recommend pre-mixing your fragrance with your diffuser base and shipping it to customers in a bottle such as our Gloss White Bottle . - [will the black diffuser reeds stain my diffuser base?](https://help.makesy.com/en_us/will-the-black-diffuser-reeds-stain-my-diffuser-base-SJufkhKUc.md): Because the black diffuser reeds contain a natural dye, some coloration is normal. If you are using a clear vessel for your diffuser we recommend using the N... - [do your diffuser bases contain Phthalates?](https://help.makesy.com/en_us/do-your-diffuser-bases-contain-phthalates-HyeEJ2YLq.md): No. Our diffuser bases are Paraben free, Vegan, Allergen free, Phthalate free, with No Prop 65 Ingredients. - [what's the difference between your Natural Diffuser Base and the Coco Vegan Diffuser Base?](https://help.makesy.com/en_us/what-s-the-difference-between-your-natural-diffuser-base-and-the-coco-vegan-diffuser-base-HyLk3YU5.md): Our Natural Diffuser Base is the only 100% Natural diffuser base on the market, formulated without chemicals or fragrance enhancing additives. Our Coco Vegan... - [what are your diffuser reeds made from?](https://help.makesy.com/en_us/what-are-your-diffuser-reeds-made-from-BktAk2F8c.md): Our reeds are made from 100% natural rattan. - [How much fragrance do I use for making a Reed Diffuser?](https://help.makesy.com/en_us/how-much-fragrance-do-i-use-for-making-a-reed-diffuser-H1D5YSYw5.md): We recommend using no more than 25% fragrance when making your reed diffuser. ## sprays & sanitizers - [which base should I use?](https://help.makesy.com/en_us/which-base-should-i-use-H1XAxhtIc.md): Our bases can be used to create so many different products, we could go on and on about them! However, we will stick to the most popular ones here. Organic +... - [how do I make a hand sanitizer?](https://help.makesy.com/en_us/how-do-i-make-a-hand-sanitizer-rJsynF8q.md): Easy peasy! Simply pick your bottles, pick your base (we suggest Organic Alcohol + Witch Hazel, and pick your fragrance. Combine base and fragrance, add to b... - [How do I make a room spray, facial spray or linen spray?](https://help.makesy.com/en_us/how-do-i-make-a-room-spray-facial-spray-or-linen-spray-HyG8bvBP5.md): Simple as can be. Simply pick your bottles, pick your base (we suggest Organic + Wildcrafted Witch Hazel, and pick your fragrance. Combine base and fragrance... - [is the Organic Sugarcane Alcohol Food Safe?](https://help.makesy.com/en_us/is-the-organic-sugarcane-alcohol-food-safe-BJsGZhK8c.md): This alcohol has not been food safe certified and we would not recommend using it for tinctures or other internal applications. - [how do I make body spray?](https://help.makesy.com/en_us/how-do-i-make-body-spray-SyWbfntIc.md): Ready to smell amazing? Simply pick your bottles, pick your base (you can utilize EITHER Organic + Wildcrafted Witch Hazel or Organic Alcohol + Witch Hazel),... - [how do I make perfume?](https://help.makesy.com/en_us/how-do-i-make-perfume-r1uXz2F8q.md): Making your own perfume is both fun and easy to do! Simply pick your bottles, pick your base Organic Sugarcane Alcohol and pick your fragrance. We suggest us... - [are your bases natural?](https://help.makesy.com/en_us/are-your-bases-natural-SJNUXnK89.md): Yes, all of our spray bases are 100% natural, organic, and sustainably sourced. Why? Because you deserve it. ## cleaning - [where do soap nuts come from?](https://help.makesy.com/en_us/where-do-soap-nuts-come-from-ByRvg2wc9.md): Our soap nuts are actually berries that grow in the forest of Nepal. - [how do you use soap nuts?](https://help.makesy.com/en_us/how-do-you-use-soap-nuts-BkTjg2wqq.md): All you need is about 4-6 deseeded soapnut shells. - Put them into a muslin bag - Place the soap nuts into the washing machine and select your desired ... - [are the home fragrances only good for home care products?](https://help.makesy.com/en_us/are-the-cleaning-fragrances-only-good-for-home-care-products-BJDlbnvqq.md): No, they can be used for scenting other products as well! Although developed for home, we encourage you to explore! Please check the correct usage levels for... - [what is scent boost?](https://help.makesy.com/en_us/what-is-scent-boost-HyAMW3w59.md): Its proprietary technology that boosts the scent and makes it last longer. Tried and true! - [if its a malodor scent, does that mean it is only to be used to combat odors?](https://help.makesy.com/en_us/if-its-a-malodor-scent-does-that-mean-it-is-only-to-be-used-to-combat-odors-H1lSbnvqq.md): No, it can be used on non-odor too! it's just an added benefit for you! So it smells great, and by the way it can help fight bad odors. ## natural powders - [what applications can I use Natural Powders?](https://help.makesy.com/en_us/what-applications-can-i-use-natural-powders-B1n79iKL5.md): Natural Powders can be safely used in soap and body care products. We would not recommend using them with sprays, candles, or diffusers as they may clog spra... - [do I need to prepare the powder before use?](https://help.makesy.com/en_us/do-i-need-to-prepare-the-powder-before-use-B1SB5stI5.md): For soap or body care, we suggest mixing 1 teaspoon of powder with 1 tablespoon of alcohol prior to adding to soaps for best results. - [will Natural Powders change the texture of my product?](https://help.makesy.com/en_us/will-natural-powders-change-the-texture-of-my-product-rJVK5jYUq.md): Some powders may leave natural fibers on the surface of your soap, that appear as small colored spots, which add a more rustic and earthy look to the product... - [are Natural Powders vegan?](https://help.makesy.com/en_us/are-natural-powders-vegan-Syq95ot89.md): Yes! All of our Natural Powders are 100% Natural, vegan, and sustainable sources. - [how much Natural Powder should I use?](https://help.makesy.com/en_us/how-much-natural-powder-should-i-use-rk6pcsKUq.md): Like Micas, we recommend starting small with a tsp or two and gradually increasing until your desired color and consistency is reached. A little goes a long ... ## enhancers - [how much Mica should I use in my candles?](https://help.makesy.com/en_us/how-much-mica-should-i-use-in-my-candles-rJmfehY89.md): After the wax has cooled, sprinkle the mica on top or gently smear it on top the wax. Or you can add an extremely small amount (Around 1/32 teaspoon for 8oz ... - [can I dye my wax with Mica?](https://help.makesy.com/en_us/can-i-dye-my-wax-with-mica-r1UQxnt89.md): Mica may also be stirred into the melted wax for a colored effect. Please note that adding Mica into your wax may influence your candle's burn performance. P... - [how do I use crystals in my candles?](https://help.makesy.com/en_us/how-do-i-use-crystals-in-my-candles-B1ySxnF8c.md): To decorate your candles using crystals, gently heat gun the surface of your candle after it has set to create a soft surface to place crystals into the soft... ## eco dyes - [how do I use Eco Dyes?](https://help.makesy.com/en_us/how-do-i-use-eco-dyes-HJrmsiFLq.md): The recommended temperature for adding our Eco Dyes is 180 F / 85 C or cooler. Exposing the dyes to higher temperatures for prolonged periods of time may cau... - [what waxes can I use with Eco Dyes?](https://help.makesy.com/en_us/what-waxes-can-i-use-with-eco-dyes-rkUUojK85.md): Eco Dyes will work with virtually all wax blends. Certain wax types like Soy wax don't always hold dye as well, so if you have any issues reach out to your w... - [can I use Eco Dyes in other applications besides candles?](https://help.makesy.com/en_us/can-i-use-eco-dyes-in-other-applications-besides-candles-rkWtssFL9.md): Our Eco Dyes are intended for candles and wax melts only. If skin exposure occurs, the dye may temporarily stain the skin. - [do Eco Dyes have a smell?](https://help.makesy.com/en_us/do-eco-dyes-have-a-smell-SJoqojFL9.md): Because of their concentration levels, the dyes have a slight odor to them that is undetectable when diluted into a finished product. - [how much Eco Dye should I use?](https://help.makesy.com/en_us/how-much-eco-dye-should-i-use-ryI2ojK8c.md): For the most dark and vibrant colors, we suggest using a 0.05% concentration. For lighter shades, we suggest a 0.005% concentration. If you are making in sma... ## eco glitter - [what products can i use eco glitter for?](https://help.makesy.com/en_us/what-products-can-i-use-eco-glitter-for-rygtfnvqq.md): Eco glitter can be used in candles, soaps and body care products. - [what are the eco glitters made from?](https://help.makesy.com/en_us/what-are-the-eco-glitters-made-from-SJlMrnP95.md): Eco Glitters are made from Eucalyptus Trees, which are so much better for the environment than the conventional plastic glitter! - [how do i use it in candle making?](https://help.makesy.com/en_us/how-do-i-use-it-in-candle-making-BkS_p2P99.md): We recommend sprinkling on top of the finished candle like shown on our website photos. - [if i use in candles, will it clog my wick?](https://help.makesy.com/en_us/if-i-use-in-candles-will-it-clog-my-wick-B1Eh63w99.md): No, neither of the fine or large eco glitters will clog your wick. - [will the color bleed into my candles?](https://help.makesy.com/en_us/will-the-color-bleed-into-my-candles-S1MJA2Pc5.md): If mixed into liquified wax at a higher temperature (180-190F) the eco glitter may slightly tint your wax. If that is not the effect that you w... - [what are the sizing differences between the "fine" and "large" eco glitters?](https://help.makesy.com/en_us/what-are-the-sizing-differences-between-the-fine-and-large-eco-glitters-ryhSR3P59.md): In technical terms: The fine is (1/128) size and the large is (1/10) size. The shape of the large glitter is a hexagon. - [how should i store my eco glitters?](https://help.makesy.com/en_us/how-should-i-store-my-eco-glitters-rJf5Rhv9q.md): Since the glitter is biodegradable, it's important to keep the glitter dry and away from moisture or where it could get wet. Also, we suggest storing the gli... - [will my eco glitter biodegrade before i have used it?](https://help.makesy.com/en_us/will-my-eco-glitter-biodegrade-before-i-have-used-it-rJCGJ6D5q.md): If you store it properly it will not. The eco glitter is stable when kept in a clean, dry environment, so keep it in its packaging provided by Makesy! - [what conditions are required for biodegrading this glitter?](https://help.makesy.com/en_us/what-conditions-are-required-for-biodegrading-this-glitter-ryl516vc5.md): Heat, water and oxygen are required for effective biodegradation by microorganisms. - [how long can i let my candles sit on the shelf with glitter?](https://help.makesy.com/en_us/how-long-can-i-let-my-candles-sit-on-the-shelf-with-glitter-H1y1eaPqc.md): We recommend to not let your candles sit for too long on the shelves. Test a small portion of your wax blend and fragrance with the glitter you want to use a... - [Can i use eco glitter in Sprays?](https://help.makesy.com/en_us/can-i-use-eco-glitter-in-sprays-HyUdgpw9q.md): Absolutely! ## the makers supplies - [is it necessary to use a wick sticker to make a candle?](https://help.makesy.com/en_us/is-it-necessary-to-use-a-wick-sticker-to-make-a-candle-SJXde2F8c.md): While it isn't necessary per say, it sure does make things a lot easier! If you don't use a wick sticker, the wick will move about and you may end up with a ... - [how many candles can I make with a 5 lb slab of wax?](https://help.makesy.com/en_us/how-many-candles-can-i-make-with-a-5-lb-slab-of-wax-S1g9g2FIc.md): While 1 pound equals 16 ounces, there is information that says that one pound of wax equals 20 ounces by liquid volume. We tried that theory and found that d... - [i need more vessels than you have available, can I get more?](https://help.makesy.com/en_us/i-need-more-vessels-than-you-have-available-can-i-get-more-SJpjenY8q.md): It may be possible for us to acquire additional stock of the vessel of your choice. Please email us at support@makesy.com with the style and quantity require... ## the patents - [what are the common candle safety guidelines?](https://help.makesy.com/en_us/what-are-the-common-candle-safety-guidelines-r1Xa63tIc.md): Never leave a burning candle unattended. Place candles on a stable, heat-resistant surface away from anything flammable. Do not burn candles in a draft. Keep... - [why do I need to sign a license agreement?](https://help.makesy.com/en_us/why-do-i-need-to-sign-a-license-agreement-BkaRThKI9.md): Makesy is a licensed distributor of wooden wicks developed by the creator of the Original Wooden Wick. Our patents cover wooden, semi-wooden or... - [how do I mark my products?](https://help.makesy.com/en_us/how-do-i-mark-my-products-H1tlRntL9.md): The best practice is to mark the candle product itself with the following patent marking: Pat. www.lumetique.com/patents We've created a pre-ma... - [why do I need to mark my products?](https://help.makesy.com/en_us/why-do-i-need-to-mark-my-products-rJWzRhKU9.md): The purpose of the marking requirement is to meet our statutory obligations under 35 U.S.C. § 287. We must ensure that any and all licensees are marking... - [i was buying the same wood wicks from another supplier and I didn't have to mark. Why do I need to mark now?](https://help.makesy.com/en_us/i-was-buying-the-same-wood-wicks-from-another-supplier-and-i-didn-t-have-to-mark-why-do-i-need-to-mark-now-rJguC2YUc.md): While sometimes overlooked by businesses, compliance with the statutory requirements for patent marking is critical to companies (and their licensees) that h... - [why do I need to provide my company name and the brand name of the candles I manufacture?](https://help.makesy.com/en_us/why-do-i-need-to-provide-my-company-name-and-the-brand-name-of-the-candles-i-manufacture-SJU5C3KIc.md): We request that you provide us with your company name and the brand name (if different than your company name) for each candle that you manufacture so that w... - [why do I have to disclose my customers if I am a Distributor?](https://help.makesy.com/en_us/why-do-i-have-to-disclose-my-customers-if-i-am-a-distributor-ry_8nnYU9.md): We require that you provide us with the company name and/or the brand name (if different than the company name) of your customer so that we know where our wo... ## distributor details - [do you offer wholesale prices?](https://help.makesy.com/en_us/do-you-offer-wholesale-prices-Hyw7nhtLq.md): All of our pricing is considered wholesale and volume discounts are already built into our pricing structure. However, we do offer bulk price breaks for vari... - [how do I become a distributor?](https://help.makesy.com/en_us/how-do-i-become-a-distributor-r104nhKUq.md): Distributors are required to sign a Distributor License Agreement with us that requires our distributors to disclose their customers to us bi-annually. If yo... - [what qualifies for the bulk discount?](https://help.makesy.com/en_us/what-qualifies-for-the-bulk-discount-Hyvd32F85.md): To receive bulk discounts, you will need to purchase a minimum quantity of one specific item type or item variation. Multiple colors or product types cannot ... ## perfumery - [What is a fragrance accord?](https://help.makesy.com/en_us/what-is-a-fragrance-accord-B1k02VOsj.md): An ac - [How do I make perfumer or cologne?](https://help.makesy.com/en_us/how-do-i-make-perfumer-or-cologne-ryAhCN_ij.md): Tom - [Can I use more than 1 top accord or 1 heart accord and 1 base accord?](https://help.makesy.com/en_us/can-i-use-more-than-1-top-accord-or-1-heart-accord-and-1-base-accord-rJ3nkruii.md): You can use as many top - [Can I use my fragrance in other products besides perfume?](https://help.makesy.com/en_us/can-i-use-my-fragrance-in-other-products-besides-perfume-r1T8xBOoj.md): You can use your blended fra - [How do I know when my fragrance is complete?](https://help.makesy.com/en_us/how-do-i-know-when-my-fragrance-is-complete-SJ07WBOio.md): Sometimes we continue to work on a fragrance blend because we are unsure whether it is completed - [How do I clean my glass beaker?](https://help.makesy.com/en_us/how-do-i-clean-my-glass-beaker-rkwJMS_is.md): Glass unlike plastic is very easy to clean ## subscription box - [What's included in my subscription?](https://help.makesy.com/en_us/what-s-included-in-my-subscription-BJR7Yekni.md): Your subscription includes a DIY box - [When will I receive my kit?](https://help.makesy.com/en_us/when-will-i-receive-my-kit-ByI9Kek3s.md): If youre a subscriber your first kit will ship immedi - [How do I swap my kit?](https://help.makesy.com/en_us/how-do-i-swap-my-kit-r1lE9eyni.md): On the - [How do I skip a month?](https://help.makesy.com/en_us/how-do-i-skip-a-month-S1vi9eJnj.md): Whether ty - [Can I customize my box?](https://help.makesy.com/en_us/can-i-customize-my-box-BJiGilynj.md): Yes We know how important fragrance is to our makers ## ultimate wick - [when should i stop burning my ultimate wick candle?](https://help.makesy.com/en_us/when-should-i-stop-burning-my-ultimate-wick-candle-H1CdggAGh.md): It is time ## candle safety - [how long should i allow any of my candles to burn for?](https://help.makesy.com/en_us/how-long-should-i-allow-any-of-my-candles-to-burn-for-ryOz5kCf3.md): No more than 4 hours - [when should i stop burning my candle?](https://help.makesy.com/en_us/when-should-i-stop-burning-my-candle-SJUv5JAG2.md): It is time to stop burning your candle when - [What temperature should my candle be burning at?](https://help.makesy.com/en_us/what-temperature-should-my-candle-be-burning-at-ry2Ziy0M3.md): We recommend